Governance & Quality

Governance and Quality

Dublin Simon Community is fully committed to providing the highest quality service possible to all stakeholders, particularly those who access our services and those who donate. This commitment is been demonstrated by adhering to the highest standards of governance and quality.

Our Organisation and strategy is underpinned by organisational policies, governance, and quality standards within the context of the evolving national/regional strategies, standards, policies and action plans. These relate to:

  • Government Strategy ‘The Way Home: A Strategy to Address Adult Homelessness in Ireland 2008- 2013’.
  • Programme for Partnership Government May 2016
  • Housing Policy Statement  June  2011
  • Housing Act 1988 and 2009 (as amended)

In additon to this, Dublin Simon Community is accredited or ascribed to the following standards:

Financial Governance


Operational Governance

Annual financial accounts externally audited and publically available and we file annual tax returns with the Revenue Commissioners. Registered Charity Number: CHY 5963.


Awarded the European Quality in Social Services (EQUASS) in recognition of our proven quality assurance in the provision of social services. We are one of only two charities in Ireland to have been awarded this accreditation.

- Risk management frameworks embedded in the organisation through  policies, procedures and supporting tools around management, governance, and performance.


- All staff and volunteers are Garda vetted and require clearance before taking up a post with Dublin Simon Community. 

All Service Level Agreements with state funders (Local Authorities and the HSE) are reported on a quarterly basis, with financial and outcome measurements to the Dublin Region Homeless Executive (DRHE).

Comply with the Charities Act and are registered with the Charities Regulatory Authority (CRA), Ireland's national statutory regulatory agency for charitable organisations.Charity Registration Number: 20009892.

Participating in the roll out of the Dublin Region Homeless Executive’s National Quality Standards Framework (NQSF) for homeless services in Ireland.

Annually reviewed and registered with the Housing Agencythe Government Agency set up to regulate Approved Housing Bodies (AHBs)We supply annual financials which comply with the new Financial Standard and Assessment Framework to provide for robust financial regulation and oversight of the sector. 

Our Treatment and Enterprise Services are working to achieve the Safer Better Healthcare Standard with the HSE.
Quarterly financials, on all state funding, reported to the Dublin Region Homeless Executive (DRHE) who is the lead statutory local authority in the response to homelessness in Dublin.

All nurses employed are registered to practice with the Nursing and Midwifery Board of Ireland. To support mandatory registration, nurses are required to be in compliance with the Code of Professional Conduct and Ethics (2014)and the Guidance to Nurses on Medication Management (2007).

Annual financial returns sent to theCompanies Registration Office (CRO), with all directors registered and up to date.

Dublin Simon Community is a member of the Irish Council for Social Housing (ICSH)which encourages and assists the development of a range of social housing services which complements the role of the Local Housing Authorities and meets the different and changing needs of various groups of the population such as the elderly, homeless people, people with disabilities or families on low incomes.

Certified by the Housing Finance Agency (HFA), a state-owned company that provides loan finance to local authorities and Approved Housing Bodies (AHBs). Certification requires Housing Associations to have robust Corporate Governance and clearly defined future development plans. Dublin Simon Community are one of 15 AHBs who are certified. 

Our counselling service provided adheres to the Irish Association of Counselling & Psychotherapy (IACP) and Addiction Counsellors of Ireland (ACI) Codes of Ethics.

Signed up to and comply with the Governance Code, with policies and procedures in place to ensure effective Governance. The Code was established by a working group consisting of The Corporate Governance Association of Ireland (CGAI), Arthur Cox (Solicitor), Sheila Cahill Consulting worked with eight organisations in the community, voluntary and charity sector.

Our Human Resources Department is accredited with the Excellence Through People standard. Dublin Simon Community annually applies for this accreditation where we adhere to a model which enhances performance and realise strategies through the management and development of people. 

Comply with the Statement of Recommended Practice(

SORP) (FRS102), Accounting and Reporting by Charities, where we follow respected practice in relation to accounting and reporting.

Awarded the Investing in Volunteers Standard, a national quality standard for good practice in volunteer management, in the Republic of Ireland. 
Member of the ICTR, who focus on the promotion of best practice and public confidence in the sector, and meet the standards outlined in the Statement of Guiding Principles for Fundraising. The Donor Charter is available through the Fundraising section of the website.

Dublin Simon Community is a member of the Irish Charity Shops Association (ICSA) who pool expertise and join forces to promote common interests and to help members run their shops more effectively and efficiently.


Dublin Simon Community welcome queries about our governance. Please get in touch with us to discuss any aspect of the above. Please phone us on 01-6715551 or email us on

Donate Homeless Charity

Donate Now

Your donation can help Dublin Simon Community provide services to over 3,500 people we work with every year who are experiencing homelessness » »