ANNUAL IMPACT REPORT 2022

MISSION

As a community we support people to exit homelessness, access and retain homes, and rebuild lives by delivering housing, health and wellbeing services

ANNUAL IMPACT REPORT 2022

MISSION

As a community we support people to exit homelessness, access and retain homes, and rebuild lives by delivering housing, health and wellbeing services

CEO Overview

Since taking up the mantle of CEO last year, I have become increasingly, immeasurably proud and honoured to lead a team made up of such creative and committed individuals.

Across all our services, the most significant theme emerging from 2022 was the impact of the housing shortage, which acted as both a trigger for homelessness and a significant barrier to exiting homeless services.

Post-covid inflation also triggered a cost-of-living crisis which continues to impact low-income people and families, many of whom turned to homeless prevention services and relied on eviction bans to keep them in their homes throughout the year.
  
In early Summer, Ireland broke grim new ground with the highest number of people ever recorded in emergency accommodation, an upwards trajectory which continued to climb into 2023.

At a local level, 2022 also saw the succession of Sam McGuinness by new CEO Catherine Kenny on October 1st.  Dublin Simon Community was transformed under Sam’s 19 years of service, and we are delighted that after an extensive recruitment process, a worthy successor emerged from within our own ranks, something we see as a tribute to the talent that exists within the organisation 
 
To echo Catherine’s sentiments, amid great hardship, we must not allow it to cloud our vision of where we are and where we plan to go.

In the face of mounting difficulty, we continued to prevent and end homelessness for individuals and families every day in 2022 across Dublin, Wicklow, Kildare, Meath, Louth, Cavan and Monaghan.  

1,011 people living in our long-term accommodation felt the relief and security of having a home. 967 people were supported by our settlement teams into a safe and secure home of their own. 934 people’s physical and mental wellbeing was improved by our Clinical & Therapeutic Services – an impact we hope to enhance significantly in the advent of our 100-bed facility at Usher’s Island in 2024.  

The profound impact of our services on each and every person they support cannot be understated, and on behalf of myself and The Board, I would like to personally thank all our staff, who continued to provide vital frontline support throughout the pandemic; our volunteers, who helped to sustain many of our frontline services like daily breakfast and nightly soup runs; and of course, our donors and patrons, who have stood by us throughout these incredibly challenging times.  

Together, we look forward to ending homelessness for many more in the year ahead.  

Thank you. 

 

 

Clients and residents in recovery from addiction struggled with a sense of standstill, while our Support to Live Independently service experienced a decline in cases due to the lack of available move-on properties. 
 
As more and more people are pushed into homelessness for economic reasons, we continued to address this chronic shortage through our role as an Approved Housing Body, providing long-term, independent forever homes to 715 people in 2022. This number has been growing year-on-year as we continue to focus on this area of need with the support of our donors and funders. 
 
While the delivery of accessible independent homes is a cornerstone in ending homelessness, so too is the provision of supported homes for people whose level of independent living skills poses a risk of homelessness. During 2022, our medium and high support housing services provided forever homes to 192 people where staff provided one-to-one support to help each resident reach their personal goals. 
 
In this vein, our Clinical, Therapeutic and Client Development services continued to work with our clients addressing physical, mental health or social inclusion needs which acted as barriers to exiting homelessness, while eagerly anticipating the launch of our 100-bed facility at Usher’s Island in 2024. 
 
While the challenge of this crisis looms large, I hope the following report accurately illustrates the life-changing impact our services are having at a local everyday level. This impact would not be possible without our funders, donors, partners, and of course volunteers, staff and clients, all of whom I would like to thank wholeheartedly. 
 
We cannot end the homelessness crisis alone, but with your support, we will continue to chip away at it, bit by bit, ending homelessness for individuals and families every single day. 
 
 
Thank you for helping to make that possible.
 
Catherine Kenny 

 

Chairperson's Report

Chairperson's Report

2022 was a year of endings and of beginnings. It marked the end of the Covid-19 pandemic, but the beginning of a new era, which came with its own set of challenges.

The lingering impact of Covid-19 continued to be felt on our frontline as restrictions remained in place to safeguard our most vulnerable clients and residents, while associated costs like PPE and social distancing facilities grew in line with inflation.

Accordion Content

Post-covid inflation also triggered a cost-of-living crisis which continues to impact low-income people and families, many of whom turned to homeless prevention services and relied on eviction bans to keep them in their homes throughout the year.
  
In early summer, Ireland broke grim new ground with the highest number of people ever recorded in emergency accommodation, an upwards trajectory which continued to climb into 2023.

At a local level, 2022 also saw the succession of Sam McGuinness by new CEO Catherine Kenny on October 1st.  Dublin Simon Community was transformed under Sam’s 19 years of service, and we are delighted that after an extensive recruitment process, a worthy successor emerged from within our own ranks, something we see as a tribute to the talent that exists within the organisation 
 
To echo Catherine’s sentiments, amid great hardship, we must not allow it to cloud our vision of where we are and where we plan to go.

In the face of mounting difficulty, we continued to prevent and end homelessness for individuals and families every day in 2022 across Dublin, Wicklow, Kildare, Meath, Louth, Cavan and Monaghan.  

1,011 people living in our long-term accommodation felt the relief and security of having a home. 967 people were supported by our settlement teams into a safe and secure home of their own. 934 people’s physical and mental wellbeing was improved by our Clinical & Therapeutic Services – an impact we hope to enhance significantly in the advent of our 100-bed facility at Usher’s Island in 2024.  

The profound impact of our services on each and every person they support cannot be understated, and on behalf of myself and The Board, I would like to personally thank all our staff, who continued to provide vital frontline support throughout the pandemic; our volunteers, who helped to sustain many of our frontline services like daily breakfast and nightly soup runs; and of course, our donors and patrons, who have stood by us throughout these incredibly challenging times.  

Together, we look forward to ending homelessness for many more in the year ahead.  

Thank you. 
Barry McKimm

Responding to Crisis

Developing & Supporting Clients

Support
Services

Responding to Crisis

Our Outreach team made 6,371 contacts

We provided Emergency accommodation for 453 people

Our Tenancy Sustainment rate increased from 75% to 79%

Throughout 2022, we continued to respond to the evolving homelessness crisis by providing emergency response in the form of street outreach, emergency accommodation and homelessness prevention services.

Throughout 2022, we continued to respond to the evolving homelessness crisis by providing emergency response in the form of street outreach, emergency accommodation and homelessness prevention services.

Emergency Accommodation

In May 2022, Ireland broke the grim national record for the most people ever recorded in emergency accommodation in the state.By December 2022, the number of adults and children living in emergency accommodation in Dublin, Wicklow, Kildare, Meath, Louth, Cavan and Monaghan had reached 9,178.


During 2022, we provided emergency accommodation for 453 people. Capacity at our emergency accommodation services increased following the lifting of all Covid-19 restrictions, however all services reported a decrease in move-ons as the housing crisis deepened. Throughout the year, we also began an evaluation of specialised project workers across four Dublin-based Supported Temporary Accommodation Services, with recommendations to be considered and implemented in 2023.

TISS

Our Tenant Information & Support Service continued to prevent homelessness by providing information, support, referrals and advocacy for tenants in crisis. They pivoted quickly in line with successive eviction bans to ensure all tenants were aware of their rights and protected in their tenancies.

Emergency Accommodation

In May 2022, Ireland broke the grim national record for the most people ever recorded in emergency accommodation in the state. By December 2022, the number of adults and children living in emergency accommodation in Dublin, Wicklow, Kildare, Meath, Louth, Cavan and Monaghan had reached 9,178.


During 2022, we provided Emergency accommodation for 453 people. Capacity at our emergency accommodation services increased following the lifting of all Covid-19 restrictions, however all services reported a decrease in move-ons as the housing crisis deepened. Throughout the year, we also began an evaluation of specialised project workers across four Dublin-based Supported Temporary Accommodation Services, with recommendations to be considered and implemented in 2023.

TISS

Our Tenant Information & Support Service continued to prevent homelessness by providing information, support, referrals and advocacy for tenants in crisis. They pivoted quickly in line with successive eviction bans to ensure all tenants were aware of their rights and protected in their tenancies.

Outreach

Our Outreach team made 6,371 contacts with clients sleeping rough on the streets of Dublin City & County. This represented an increase of 20% year on year, as the team worked on increasingly complex cases requiring multiple follow-ups. The team’s focus remained on addressing barriers to accessing emergency accommodation through advocacy, signposting and keyworking and supporting people to access emergency accommodation.

Developing & Supporting Our Clients

934 people accessed our medical, residential treatment, detox, recovery and aftercare services

279 clients participated in our Client Development & Community Employment Programmes

Our Primary Care Nursing Service grew in capacity, increasing the number of brief interventions to 1,711

For more than 50 years, Dublin Simon Community has been responding to the evolving needs of the vulnerable homeless population by providing wraparound support services which target personal barriers to exiting homelessness from physical to mental health needs, education and employability.

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For more than 50 years, Dublin Simon Community has been responding to the evolving needs of the vulnerable homeless population by providing wraparound support services which target personal barriers to exiting homelessness from physical to mental health needs, education and employability.

Clinical Governance & Therapeutic Services

In 2022, 934 people accessed Dublin Simon’s medical, residential treatment, detox, recovery and aftercare services. Of these, our clinical services include our “Step-Up-Step-Down" service, which supports people experiencing homelessness to manage chronic illnesses, our Blood Borne Stabilisation Unit, which supports people experiencing homelessness with blood borne viruses to stabilise and adhere to medication, our alcohol and benzodiazepine detox service and our Primary Care Nursing service, which provides in-reach nursing to emergency accommodation services, meeting people’s needs where they’re at.

The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.

The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.

Throughout 2022, we carried out a number of research projects related to Clinical Governance & Therapeutic Services in order to illuminate challenges and promote best practice both within our own services and across the sector. These included, “The Lived Experience of Adherence to HIV Medication in the Context of Addiction & Homelessness” (2023), “Co-designing a mental health support programme with young adults experiencing homelessness” (2023), “An analysis of nurse-led Covid-19 interventions among homeless populations in Dublin, Ireland” (2022), “The Recovery Pathway: Mapping Outcomes and Existing Processes of Dublin Simon” (2023), “Suicidality and self-harm incidents amongst Dublin Simon clients: an analysis of the frontline response” (ongoing), “The desire for control in homelessness and addiction” (ongoing).

Client Development

Throughout 2022, our Client Development Service increased capacity as Covid-19 restrictions were lifted. 279 clients participated in services from fitness and wellbeing, to creative workshops, education and employability programmes through our Community Employment and Community Employment Engagement schemes. Early in 2022, RTE Six One News covered the Dublin Simon CEE programme, highlighting the renewed availability of placements, demand and capacity which had reduced during the pandemic.

Clinical Governance & Therapeutic Services

In 2022, 934 people accessed Dublin Simon’s medical, residential treatment, detox, recovery and aftercare services. Of these, our clinical services include our “Step-Up-Step-Down" service, which supports people experiencing homelessness to manage chronic illnesses, our Blood Borne Stabilisation Unit, which supports people experiencing homelessness with blood borne viruses to stabilise and adhere to medication, our alcohol and benzodiazepine detox service and our Primary Care Nursing service, which provides in-reach nursing to emergency accommodation services, meeting people’s needs where they’re at.

The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.
The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.
Throughout 2022, we carried out a number of research projects related to Clinical Governance & Therapeutic Services in order to illuminate challenges and promote best practice both within our own services and across the sector. These included, “The Lived Experience of Adherence to HIV Medication in the Context of Addiction & Homelessness” (2023), “Co-designing a mental health support programme with young adults experiencing homelessness” (2023), “An analysis of nurse-led Covid-19 interventions among homeless populations in Dublin, Ireland” (2022), “The Recovery Pathway: Mapping Outcomes and Existing Processes of Dublin Simon” (2023), “Suicidality and self-harm incidents amongst Dublin Simon clients: an analysis of the frontline response” (ongoing), “The desire for control in homelessness and addiction” (ongoing).

Client Development

Throughout 2022, our Client Development Service increased capacity as Covid-19 restrictions were lifted. 279 clients participated in services from fitness and wellbeing, to creative workshops, education and employability programmes through our Community Employment and Community Employment Engagement schemes. Early in 2022, RTE Six One News covered the Dublin Simon CEE programme, highlighting the renewed availability of placements, demand and capacity which had reduced during the pandemic.

Housing

In 2022 there were 192 adults living in our Supported Housing services. Our tenancy sustainment rate for medium supported housing rose to 100%

We increased our housing stock by 10% in 2022 and continued to maintain and upgrade our properties in line with regulatory and best practice standards

In 2022, there were 715 adults and children living in our independent housing. An increase of 13% year-on-year

At Dublin Simon Community, our vision is to make home a reality. One of the essential ways we do this is by providing secure, accessible and sustainable homes for individuals and families that are suited to their needs. In 2022, 1,011 people were living in long-term accommodation with us, an 18% increase on 2021.

Supported Housing

In 2022, there were 192 adults living in our Supported Housing services. Our high-support housing services, Riversdale House, Oak House and Chester House provided 24/7 care and support to individuals with high physical and mental health support needs. Referrals and linkages fell for this vulnerable cohort in 2022 as they struggled to access mainstream healthcare services.

Our medium-support housing services; Canal Road, Dorset Street, Sean McDermott Street and Maple Apartments provided a lower level of support to people ready to grow their independent living skills. Our tenancy sustainment rate for medium supported housing rose to 100%, demonstrating the value and efficacy of medium supported housing as a service.

Independent Housing

As an Approved Housing Body, we address the need for social housing by working with donors to purchase properties which we turn into independent, forever homes for our clients and residents. In 2022, there were 715 adults and children living in our independent houses, an increase of 13% year-on-year, as we continued to grow our housing stock with the support of donors and funders.

Property

The Property Team at Dublin Simon Community worked closely with Local Authorities, partner agencies, Government Departments, donors, funders and developers to acquire new properties and sites to help us end homelessness for more people in 2022. We increased our housing stock by 10% and continued to maintain and upgrade our properties in line with regulatory and best practice standards. Significant progress was made on several projects, including our 100-bed residential facility at Usher’s Island, which is due to open in Spring 2024.

SLI

Throughout 2022, our Support to Live Independently team continued to support singles, families and couples in making the transition from emergency or short-term accommodation into a home of their own. The team empowered these individuals to develop the skills and knowledge they need to sustain their new homes and prevent the risk of re-entering homelessness.

Supported Housing

In 2022, there were 192 adults living in our Supported Housing services. Our high-support housing services, Riversdale House, Oak House and Chester House provided 24/7 care and support to individuals with high physical and mental health support needs. Referrals and linkages fell for this vulnerable cohort in 2022 as they struggled to access mainstream healthcare services.

Our medium-support housing services; Canal Road, Dorset Street, Sean McDermott Street and Maple Apartments provided a lower level of support to people ready to grow their independent living skills. Our tenancy sustainment rate for medium supported housing rose to 100%, demonstrating the value and efficacy of medium supported housing as a service.

Independent Housing

As an Approved Housing Body, we address the need for social housing by working with donors to purchase properties which we turn into independent, forever homes for our clients and residents. In 2022, there were 715 adults and children living in our independent houses, an increase of 13% year-on-year, as we continued to grow our housing stock with the support of donors and funders.

Property

The Property Team at Dublin Simon Community worked closely with Local Authorities, partner agencies, Government Departments, donors, funders and developers to acquire new properties and sites to help us end homelessness for more people in 2022. We increased our housing stock by 10% and continued to maintain and upgrade our properties in line with regulatory and best practice standards. Significant progress was made on several projects, including our 100-bed residential facility at Usher’s Island, which is due to open in Spring 2024.

SLI

Throughout 2022, our Support to Live Independently team continued to support singles, families and couples in making the transition from emergency or short-term accommodation into a home of their own. The team empowered these individuals to develop the skills and knowledge they need to sustain their new homes and prevent the risk of re-entering homelessness.

Support Services

Behind our frontline services, our Policy & Advocacy, Volunteering, HR, Fundraising, Quality and Finance teams continued to work hard, supporting frontline staff to continue ending homelessness for people and families in 2022.

In 2022, our full-time and part-time volunteers contributed 35,438 hours alongside our professional staff

Our 2022 Christmas Appeal ad was cited by Act Responsible, an affiliate of the United Nations Department of Global Communications, as one of the top 5 socially responsible campaigns worldwide

In 2022, our Fundraising Team welcomed the commencement of a multi-year research PhD in partnership with TU Dublin

Behind our frontline services, our Policy & Advocacy, Volunteering, HR, Fundraising, Quality and Finance teams continued to work hard, supporting frontline staff to continue ending homelessness for people and families in 2022.

Policy & Advocacy

Throughout 2022, our Policy & Advocacy team continued to ensure our client, resident and staff voices were heard at Government and sectoral level, as they carefully collected first-hand experiences across the organisation, and ensured these were represented across policy and decision-making, including the Pre-Budget Submission 2022 and referendum on housing. All research and evaluation projects conducted across the organisation were managed and co-ordinated centrally by the office. The Research and Policy office secured funding research project; “Exploring opportunities and challenges of widespread refurbishing vacant above-the-shop units” via Housing Agency research support programme.

Volunteering

Since 1969, our volunteers have been the beating heart of Dublin Simon Community. In 2022, our full-time and part-time volunteers contributed 35,438 hours alongside our professional staff. Over 40 full time and an average of 110 part time volunteers supported our services. Without this vital support, the delivery of our life-saving services would not be possible.

Fundraising & Communications

In 2022, our Fundraising team was delighted to resume in-person events like “The Busk” and “Home Run” following an almost 3-year Covid-19 hiatus. The team also launched “The Busk Record” just in time for Christmas, a special vinyl capturing the magic of the 2021 Busk live from St Patrick’s Cathedral.

The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.

Our 2022 Christmas Appeal ad was cited by Act Responsible, an affiliate of the United Nations Department of Global Communications, as one of the top 5 socially responsible campaigns worldwide.

The team also continued their vital work with corporate donors, collaborating on “Wow for Simon” with a number of corporate partners to help fund the Dublin Simon Sure Steps Counselling Service.   

In 2022, the Fundraising Team also welcomed the commencement of a multi-year research PhD in partnership with TU DublinThe study is entitled: “How can NPOs fundraising build trust and overcome resistance in charitable giving? An exploration of trust, conflict and tension in the housing charities sector of Ireland.”

Quality, Risk & Compliance

Throughout 2022, the Quality, Risk & Compliance team at Dublin Simon Community continued to support our services by reviewing and analysing data and reporting trends, while ensuring sound compliance with all GDPR regulations and internal policies, procedures and guidelines. One of the major projects conducted throughout 2022 by our Quality, Risk & Compliance Team was an evaluation of 360 Salesforce CRM system roll-out and implementation, which is still ongoing.

Policy & Advocacy

Throughout 2022, our Policy & Advocacy team continued to ensure our client, resident and staff voices were heard at Government and sectoral level, as they carefully collected first-hand experiences across the organisation, and ensured these were represented across policy and decision-making, including the Pre-Budget Submission 2022 and referendum on housing. All research and evaluation projects conducted across the organisation were managed and co-ordinated centrally by the office. The Research and Policy office secured funding research project; “Exploring opportunities and challenges of widespread refurbishing vacant above-the-shop units” via Housing Agency research support programme.

Volunteering

Since 1969, our volunteers have been the beating heart of Dublin Simon Community. In 2022, our full-time and part-time volunteers contributed 35,438 hours alongside our professional staff. Over 40 full time and an average of 110 part time volunteers supported our services. Without this vital support, the delivery of our life-saving services would not be possible.

Fundraising & Communications

In 2022, our Fundraising team was delighted to resume in-person events like “The Busk” and “Home Run” following an almost 3-year Covid-19 hiatus. The team also launched “The Busk Record” just in time for Christmas, a special vinyl capturing the magic of the 2021 Busk live from St Patrick’s Cathedral.

The Primary Care Nursing Service increased capacity in 2022, increasing the number of brief interventions to 1711 from 1080 in 2020, while our Sure Steps Counselling Service provided 3335 hours of counselling and crisis interventions for our clients. Recovery services were impacted significantly by the housing crisis, with clients at the final stage of their journey struggling to find long-term accommodation to move on to.
The team worked closely with frontline services to deliver a Christmas Appeal reflecting the growing phenomenon of older people falling into homelessness, cited by Act Responsible, an affiliate of the United Nations Department of Global Communications, as one of the top 5 socially responsible campaigns worldwide.
The team also continued their vital work with corporate donors, collaborating on “Wow for Simon” with a number of corporate partners to help fund the Dublin Simon Sure Steps Counselling Service. 

 

In 2022, the Fundraising Team also welcomed the commencement of a multi-year research PhD in partnership with TU DublinThe study is entitled: “How can NPOs fundraising build trust and overcome resistance in charitable giving? An exploration of trust, conflict and tension in the housing charities sector of Ireland.”

Quality, Risk & Compliance

Throughout 2022, the Quality, Risk & Compliance team at Dublin Simon Community continued to support our services by reviewing and analysing data and reporting trends, while ensuring sound compliance with all GDPR regulations and internal policies, procedures and guidelines. One of the major projects conducted throughout 2022 by our Quality, Risk & Compliance Team was an evaluation of 360 Salesforce CRM system roll-out and implementation, which is still ongoing.

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